When Pizza Hut Was An Experience

I miss the “glory days” of Pizza Hut.  That magical time in the ’80s and early 90’s when it was a destination, and not just somewhere to eat.  I’ve found recently that those days of yore are long gone, and what is left is what seems like a company struggling to hang on.

A while back, we took our daughters to Pizza Hut for lunch, and as I sat there with them enjoying lunch, I looked around the place and just shook my head at how much it has changed through the years.  To me, it no longer feels special.  It just feels like another fast food joint with nothing to make it stand out.

As you’ve learned by now, my Father traveled quite a bit when I was growing up, and to kind of take the sting out of being gone so much, when he would get back in town on the weekends, he would always take the family out to eat on Friday or Saturday night.  This usually meant a trip to Western Steer, Bonanza, or Wendy’s back when they had the Superbar.  But a couple of times a year, we would be treated to my favorite place to go in that time frame, Pizza Hut.  We only got to go a few times a year because, for the time, Pizza Hut was expensive.  But that was part of the appeal.  It was a step above other places to eat back then.  You weren’t just paying for the food, you were buying an experience.

From the moment you walked into the place, you knew it was something special.  You knew this was going to be something you’d remember, and it all started with the decor.  The interior didn’t look like a fast-food place with its huge, sprawling windows, cheap-looking walls, or tiled floors.  When you walked in, you were greeted by brick walls, with smaller windows, that had thick red fabric curtains pulled back, and a carpeted floor.  It just felt higher-class than walking into McDonald’s or Burger King.

The booths were high-backed, with thickly padded vinyl seats and backrests.  The high backs were also different from your usual eating-out experience.  These high backs gave you a sense of privacy, which was great for a date night.  Also great for a date night were the candles on the tables.  Those little red glass candles were on every table and were lit when you got to your seat.  It was a little thing, but when added to everything else, it was quite the contribution.  Your silverware was wrapped in a thick, cloth napkin that beat the heck out of the paper napkins everyone else was using at the time.  And you could always count on the table being covered by a nice, red and white, checkered tablecloth.

The lighting at Pizza Hut back then was lower than what you were used to at other places.  This was due to the lower wattage bulbs they used, along with their gorgeous, Pizza Hut log emblazoned, stained glass light shades they used to have.  Seeing one of those things now instantly takes me back to another place in time!  They still look classy and bring old memories flooding back every time I see or think of one.  The private feeling booth, the low lighting, the candle on the table, and the brick wall beside you gave a unique feel to the table you were dining at.  It greatly enhanced the overall experience.

As far as the food goes, it was really hard to beat Pizza Hut in the ’80s and early ’90s for taste and quality.  For one, they had a salad bar.  Even though Western Steer and Bonanza, and other places had salad bars, something about Pizza Hut’s felt different.  As a kid, I wouldn’t get a salad anywhere else, but when I was at Pizza Hut, I wanted one.  It just felt like it was what you were supposed to do somehow.  And later in the early-mid ’90s when I would take young ladies on dates there, you wanted to put forth an air of maturity, I had the salad before the pizza.  Their salad bar was well stocked too.  The vegetables always looked great, were presently neatly, and had a crisp to them that screamed “I’m fresh” when other restaurants could not always claim the same thing.  You could always add a little more flavor to the dishes too since they had the easily recognizable shakers on the table featuring red pepper flakes and grated Parmesan cheese.

The drinks were never-ending back in those days, essentially because no matter what you ordered, you were brought a full pitcher of it along with your glass.  Do you like Mountain Dew?  Here you go, here’s a full pitcher of the light green goodness.  Enjoy!  Pizza Hut sold beer back in those days, and it was commonplace to see some guys hanging out with a pitcher of beer on their table, or a husband and wife out on the town enjoying a pitcher of Michelob.  I’ve never been much of a drinker, but the image of a pitcher of beer at Pizza Hut is iconic in my memories of the place.  It added to the atmosphere.

The pizza itself was the main piece of the whole puzzle though.  Back in the day, they treated their pan pizza like royalty.  You got the feeling that if you wanted a thin crust or hand-tossed pizza, that was OK, but if you wanted to eat like royalty, then the pan pizza was the only way to go.  No matter what crust you preferred, they were all served the same way.  A waitress would bring the piping hot pizza to your table.  She would lay down the cork mat to keep the pan from melting through the tablecloth, and then sit your pizza down in front of you.  She would allow a moment for the steam to rise up in front of you to make your eyes grow wide with anticipation and then the best part.  She would cut and serve the first slice to everyone at the table.  I don’t see this being done anymore, but it’s a small thing that could easily still be part of their service that would enhance their current experience significantly.  In my mind’s eye, there is no more iconic pizza than a Pizza Hut large pan pizza supreme with pepperoni, sausage, green pepper, onions, mushrooms, and black olives.

Pizza Hut was always known as the king of cheese breadsticks as well.  Again, to me, their breadsticks with cheese were an amazing part of the experience.  It goes back to how I said Pizza Hut just felt like a destination and an experience.  Serving the cheese sticks separately added the feel of a high-class restaurant serving multiple courses.  They’d seat you, take your drink order, and return with them before taking your order.  Then you’d get your salad and enjoy it, and just before you finished it, here come the cheese sticks.  You’d enjoy those while talking with your family or your date, and then here comes the pizza, and the serving experience I described earlier begins.

Also adding to the ambiance were the jukebox and the arcade game.  In my opinion, every good joint needs a jukebox.  As far as this goes though, it was probably the songs that were on it back then and not really the jukebox itself.  Going there on Friday or Saturday nights in the ’80s, and again, even on dates in the ’90s, the music enhanced the whole experience.  To this day, whenever I hear “Heartache Tonight” by the Eagles, or just about any Bob Seger song, I’m taken away back to that point of time because it seems like that’s what was playing most of the time while there.  Even in the ’90s when I would take a girl there, I would play those songs to bring back that nostalgic feeling, and to potentially stir some kind of emotion in my date…if you know what I mean.

The arcade game they featured at my local Pizza Hut, and I believe most of them, is kind of iconic in its own way.  It was a machine that featured two games.  Mrs. Pac-Man and Galaga.  The unique feature was that it was a sit-down cabinet, with a chair on each side in which you and a partner/opponent could both sit comfortably and play.  My old man would give my brother and me some quarters, and we’d go hit the machine between the salad and cheese stick courses, usually arriving back at the table finding that the cheese sticks had already arrived, and my parents were already enjoying them.

Once the meal was over, it was time to pay the bill and end the experience for that visit.  Now, the pricing back then was upscale as well.  That’s why it was a place we visited much less frequently than we did others.  I can remember back in like 1987, my Dad would shell out around $30 for the meal.  Putting the figure in the inflation calculator comes out to around $65 in today’s money, so it was not the cheapest eating-out option back then.  And here is where I feel everything changed.  Once Little Caesars rolled out their $5 Hot and Ready promotion years ago, Pizza Hut felt it couldn’t compete.  In response, they started offering their $10 Any Pizza promotion.  The problem is, Pizza Hut didn’t need to cheapen their prices.  It wasn’t just the pizza you paid for at their restaurants, it was the experience, pizza and all.  They have cheapened themselves when there was really no call for it.  If you wanted a cheap meal, you could go to McDonald’s or Little Caesars.  If you wanted a mid-priced dinner, then you go to Pizza Hut.

These days, when I visit a Pizza Hut, everything is different.  There are not more stained glass lights above the tables, just a cheap brass light fixture.  The candles and the checkered tablecloths are gone.  The cloth napkins have been replaced by a roll of paper towels on the table.  The waitress doesn’t cut and serve your first slice.  The beer and pitchers of drinks are a thing of the past.  The jukebox is filled with modern tunes, and the sit-down arcade console is gone.  Now, you just go and get a pizza, but not the experience.  The shakers of pepper flakes and Parmesan cheese are still there, but that is about all that is left of the experience.  Even the quality of the pizza has dropped off significantly from their heyday.   Even the classy carpet floor looks old and dingy these days from lack of upkeep.

I greatly miss the whole experience that I grew up with and came to love, and it breaks my heart a little that I can’t give the same experience to my daughters now for them to reflect on in the future like I am now.  Sometimes, you don’t need to cheapen your product to fit in with everybody else, because you’re Pizza Hut, which means you’re not like everyone else, you’re something special.  I wish they would realize that, and find that magic again. The magic they had when going to Pizza Hut was an experience.

And that’s the way it was,
Mick